Refund Policy
Last updated: 14 Feb 2026
This Refund Policy explains how refunds, returns, and replacements are handled when you purchase products through our website. By placing an order, you agree to this policy.
1. Eligibility for Refunds
Refunds may be provided in the following cases:
The product was delivered damaged.
You received the wrong item.
The product is missing items or accessories.
The product is defective or not functioning as intended.
2. Non-Refundable Cases
Refunds may not be available for:
Products damaged due to misuse or mishandling after delivery.
Requests made after the refund window has expired.
Products without original packaging (where required).
Digital products or services (if applicable).
3. Refund Request Window
Refund requests must be raised within 7 days of delivery, unless otherwise mentioned on the product page.
We recommend recording an unboxing video for damaged or missing items, as it helps us validate requests faster.
4. Return Process
To request a return or refund:
Contact support with your Order ID.
Share images/videos if the item is damaged or incorrect.
Wait for approval before sending the product back.
5. Refund Method
Approved refunds will be processed back to the original payment method. Processing time depends on your bank/payment provider and may take 5–10 business days.
6. Replacement Policy
In some cases, we may offer a replacement instead of a refund, especially if the product is damaged or defective.
7. Contact
For refund-related support, contact us at:
support@yourdomain.com
(Replace this email with your real support email.)